Was your flight delayed?

Although passenger rights are clearly regulated in the EU Regulation 261/2004, it has been seen that airlines show little cooperation and usually counter by listing numerous arguments as to why compensation is not possible.

With Flight Reclaim you have a strong partner by your side to enforce your right to compensation where the airlines have caused disruption to your travel.

Compensation for delayed flights was established by European Regulation EC 261/04, which has set an industry-accepted compensation fee structure, guaranteeing up to £540* per passenger for flights delayed by three hours or more. Flight delays can occur for a number of reasons, most commonly from mechanical problems or crew availability.

This payment is strictly a compensation for the customer’s inconvenience and does not replace or form a part of either providing refreshments/accommodation or re-routing/refunding. To claim your right to compensation for a delayed flight with Flight Reclaim, simply enter your flight data here. Our clever bit of software will let you know right away if you’re entitled to a compensation, and also exactly how much.

If the airline refuses to pay, we’ll even take your case to court. Our Passenger Rights lawyers have an excellent track record in obtaining compensation from airlines for our clients.

Once the airline has paid out your compensation, we’ll keep our industry leading commission of 25% (plus a £25 administration fee) plus VAT and have the rest of your money transferred directly to your bank account (or send a cheque if that’s what you prefer).

It is important to note that the airline is exempt from paying this compensation if it can show there were extraordinary circumstances that could not have been avoided even if all necessary precautions were taken. In many cases (but not all), these can include strikes and severe weather. What is considered an extraordinary circumstance can vary, but rest assured that we will contact the relevant parties to gather the necessary information to fight your claim.

Extraordinary circumstances apart, the legal ruling also covers  cancelled flights, missed connections and over bookings. Like with flight delays, you may be entitled to up to £540* if the delay on arrival was three hours or more.

 Find out more about what our clients say

*Estimate based on fluctuating value of €600

01) How much can I claim for a delayed flight?

How much you can claim from the airline depends on the distance of your flight. If you were delayed by three hours or more, you could be eligible for the following amounts:

02. How are delayed flights covered by the law?

Regardless of destination of airline, any flight which is scheduled to depart from an EU airport is covered by EU 261/2004. This makes any passenger on such a flight eligible for up to £540 if their flight is delayed by 3 hours or more.

EU 261/2004 also covers any inbound flight to the EU if the airline is an EU-based carrier. As above, if any passenger is delayed by more than 3 hours to their scheduled destination they could be eligible to up to £540*

For example:

Manchester – New York operated by Virgin
Berlin – London operated by Delta
Miami – Frankfurt operated by Lufthansa

The following, however, would not be covered by EU 261:

Miami – Frankfurt operated by Delta

* Estimate of fluctuating value of €600

03. How long do I have to make my claim?

According to EU Regulation 261/2004, you can claim back as far as 6 years for a delayed flight.

04. Does the law apply only to Europeans?

No. Passengers from any nationality can claim if their flight is covered by EU 261/2004 as described in FAQ 2.

05. How long does it take to get my refund?

For compensation as a result of a delayed flight, we currently operate with an average case resolution time of about 100 days. However, this may vary based on the airline and the route. Cases which we resolve in court can take a few months.

06. How is the refund paid? How much does it cost me to claim with flightreclaim.co.uk?

Once the airline agrees to settle your compensation for the delayed flight (or a court rules that the airline must pay you the compensation), Flight Reclaim will receive the entire sum. We will then deduct our commission of 25% (plus a £25 administration fee) plus VAT and transfer you the balance, either via PayPal or bank transfer.

Once we’ve received the payment we’ll ask you for your details and preferred method of payment, and 48 hours after the payment is made we’ll delete this data to ensure your data is protected.

On occasion the airline will pay the passenger directly. At this point we will only invoice for our services once we know the compensation has been paid to you by the airline.

Find out more about what we do for our fees

07. Can I claim for additional damages?

It is generally understood that the standard compensation payment should cover additional expenses incurred by the passenger. To streamline and accelerate the claiming process, we will only make a claim for additional expenses if accompanying a flight disruption claim and if all receipts are provided.

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