Missed Connection Compensation

Compensation for passengers who miss a connecting flight was established by European Regulation EC 261/04, which has set an industry-accepted compensation fee structure, guaranteeing up to £540* per passenger. The ruling considers the delay experienced in relation to the final destination.

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Should a passenger be delayed to their final destination by 3 hours or more, which can occur from even a short delay with their first flight meaning they miss a connecting flight, a passenger can claim £540* in compensation.

It is important to note that the airline is exempt from paying this compensation if it can show there were extraordinary circumstances that could not have been avoided even if all necessary precautions were taken. In many cases (but not all), these can include strikes and severe weather. However, most circumstances where technical issues that should have been identified in normal maintenance cause the delay, a passenger is entitled to compensation. What is considered an extraordinary circumstance can vary, but rest assured that we will contact the relevant parties to gather the necessary information to fight your claim.

To claim your right to compensation for a missed connection with Flight Reclaim, simply enter your details here. Our flight claim specialists will let you know right away if you’re entitled to compensation, and also exactly how much.

If the airline refuses to pay, we’ll even take your case to court with no additional cost. Our Passenger Rights lawyers have an excellent track record in obtaining compensation from airlines for our clients.

Extraordinary circumstances aside, the legal ruling also covers delayed flights, cancelled flights and over bookings, meaning you may be entitled to up to £540* if the delay on arrival was three hours or more.

Although passenger rights are clearly regulated in the EU Regulation 261/2004, it has been seen that airlines show little cooperation and usually counter by listing numerous arguments as to why compensation is not possible.

With Flight Reclaim you have a strong partner by your side to enforce your right to compensation where the airlines have caused disruption to your travel.

*Estimate based on fluctuating value of €600

We definitely recommend

Our plane was 5 hours late causing us to miss connections. Flight reclaim took up our claim. After a long wait we finally received an excellent re-embursment. Flight Reclaim were excellent and kept us up to date on the progress of the claim. We definitely recommend them without hesitation.

Duncan Fletcher
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Missed Connection FAQ

How much you can claim from the airline depends on the distance travelled over the course of your entire itinerary. If you reached your final destination with a delay of three hours or more, then you may be entitled to the following refunds:
Distance Claim Value Based On
Up to 1500 km £220 €250
1500 km to 3500 km £360 €400
More than 3500 km £540 €600

Missed connections covered by EU 261/2004 are those that are caused by a cancellation or delay on a flight which is individually under EU jurisdiction. These include all flights out of any EU airport, regardless of airline or destination, and flights into the EU operated by an EU carrier.

If you missed a connection and reached your final destination with a delay of three hours or more, you could be eligible for up to £540.

The following hypothetical itineraries would entitle the passenger to up to £540 barring extraordinary circumstances which would make the airline exempt from compensation payments.

Berlin – Frankfurt – London operated by Lufthansa, if a delay or cancellation on the Berlin – Frankfurt leg caused the passenger to reach London with a delay of three hours or more
Berlin – London – New York operated by Delta, if a delay or cancellation on the Berlin – London leg caused the passenger to reach New York with a delay of three hours or more
Miami – Frankfurt – Madrid operated by Iberia, If a delay or cancellation on the Miami – Frankfurt leg caused the passenger to reach Madrid with a delay of three hours or more

The following, however, would not be covered by EU 261/2004:

Miami – New York – Frankfurt (regardless of airline), if the delay or cancellation occurs on the Miami – New York leg, as it is fully out of EU jurisdiction

Frankfurt – New York – Toronto (regardless of airline), if the delay or cancellation occurs on the New York – Toronto leg, as it is fully out of EU jurisdiction

According to EU Regulation 261/2004, you can claim back as far as 6 years for a missed connection resulting from a delayed flight.
No. Passengers from any nationality can claim if their flight is covered by the EU Regulation 261/2004 as described in FAQ 2.
For compensation as a result of a missed connection, we currently operate with an average case resolution time of about 100 days. However, this may vary based on the airline and the route. Cases that goto court can take a few more months.

Once the airline agrees to settle your compensation for the delayed flight (or a court rules that the airline must pay you the compensation), Flight Reclaim will receive the entire sum. We will then deduct our commission of 25% (plus a £25 administration fee) plus VAT and transfer you the balance via a cheque or bank transfer.

Once we’ve received the payment we’ll ask you for your details and preferred method of payment, and 48 hours after the payment is made we’ll delete this data to ensure your data is protected.

On occasion the airline will pay the passenger directly. At this point we will only invoice for our services once we know the compensation has been paid to you by the airline.

Find out more about what we do for our fees

It is generally understood that the standard compensation payment should cover additional expenses incurred by the passenger. To streamline and accelerate the claiming process, we will only make a claim for additional expenses if accompanying a flight disruption claim and if all receipts are provided.

Our Simple 3 Step Process

Form

Fill in our online claim form. It only takes 2 minutes

Court

Our aviation experts and lawyers enforce your rights to compensation

Money

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  • 50,000+

    Passengers helped
  • 100%

    No-Win, No-Fee
  • £20m+

    Compensation Claimed
  • 98%

    Success Rate